Book – An ebrary document, interchangeably called book, document, or title. Most ebrary documents are actual books, but some are journals, maps, or sections of books made available as a separate document by the publisher.
Channel – An ebrary channel (also called a “site”) is a hosted ebrary website that provides access to all the documents (subscription, perpetual access, or DASH) for a particular customer such as a school, company, university, or public library.
DASH - Stands for ‘Data Sharing Fast’. It’s an ebrary product that empowers libraries to create, upload, and share their own PDF collections, right from their own computers.
eBOP - ebrary Ordering Platform. an eBOP title is an ebrary title that has been purchased through the ebrary platform: it can be a PDA or perpetual purchase.
MUPO – Multi-user document. All documents in a subscription collection are multi-user (MUPO). Perpetual access titles can be purchased as either single-user-only (SUPO) or multi-user (MUPO). Not all documents are available for MUPO purchase.
NUPO – Numerous Single-user-only documents. This is particularly relevant for sites (such as corporate sites) that are only allowed to purchase SUPO, not MUPO, titles. And for documents that are only available as SUPO, not MUPO. By purchasing additional SUPO copies of a book, there are fewer turnaways because if the first SUPO copy of the book is in use, the next user trying to access that book is rolled over to the next SUPO copy of the book.
PDA – Patron Driven Acquisition. This is an approach a library might choose to provide a broad range of books to their patrons, without having to pre-purchase all of them. If books get sufficient use, they are then “triggered” for purchase.
Perpetual Access documents – individual titles purchased for “permanent” access on an ebrary site. Even if a publisher pulls their titles from ebrary completely, if an ebrary site has purchased a title (i.e., has it as perpetual access), then it will not be taken away. The ebrary site has access to their perpetual access documents as long as they have access to their ebrary site.
Site – An ebrary site (also called a “channel”) is a hosted ebrary website that provides access to all the documents (subscription, perpetual access, or DASH) for a particular customer such as a school, company, university, or public library.
STL – Short-Term Loan. This is an alternative that can be used as part of a PDA approach. The difference is that instead of triggerable-use causing the book to be purchased, it is first made available as a short-term loan (1 day or 1 week, depending on the library’s preferences, and the options made available by the publisher).
Subscription collection – A set of documents that are essentially rented to an ebrary site, typically on an annual basis. The specific documents in subscription collections can change without prior notice, but the expectation is that we will add more than we remove. The only notice of changes is through MARC record updates: The “Added MARCs” link for additions; the “Deleted Titles” and “Deleted Titles (Excel)” links for deletions. If an ebrary site requires guaranteed access to a particular document, i.e., it is being assigned for a class, the library should purchase a perpetual access copy of the book because with subscription collections, there is no guarantee that the title won’t be removed.
SUPO – Single-user-only document. Perpetual access titles can be purchased as either single-user-only (SUPO) or multi-user (MUPO). Some documents are only available as SUPO, not MUPO. Corporate sites can only purchase SUPO titles, not MUPO titles.
Title – Often used to mean an ebrary document; interchangeably called book, document, or title. Most ebrary documents are actual books, but some are journals, maps, or sections of books made available as a separate document by the publisher.
Triggerable use – The amount and type of use required for a PDA or STL+PDA document to be triggered for purchase or loan. See the knowledge base for the details of what constitutes triggerable use: http://support.ebrary.com/english/1586
Turnaway - When a user tries to open an ebrary document but it is a SUPO document that is in use already. The user is alerted to this are asked if they would like to queue for it.
Want to be alerted about new titles on your ebrary site that match certain criteria? Or about a particular title ebrary will offer for perpetual access in the future? Simply follow the steps below to create the corresponding search.
To create a saved search:
1. Go to your ebrary site and sign in to your personal ebrary account
2. Create and run a new search as follows:
a. Click on “Advanced” next to the Simple Search window
b. Set up your desired search criteria
Admins note, to search for new purchasable content, add a search line and set “Collection” to “All Purchasable”
c. Click “Search” (you need to do this for the search to be save-able)
3. Find and save your search as follows:
a. Under the Search tab, then under the SEARCHES tab, look for the search you just ran and click “Save” for that search
b. This will bring up a new window in which you can set search name, email address, search frequency (setting frequency to 0 turns off alerts)
c. Click “Create”
To modify your saved search criteria or search frequency:
1. Go to your ebrary site and sign in to your personal ebrary account
2. Under the Search tab, then under the SEARCHES tab, look for your saved search
3. Click on “Edit” for that search
4. Here you can change search name, email address, search frequency (setting frequency to 0 turns off alerts)
a. If you make changes here, click “Update” (takes you back to SEARCHES tab)
5. Or, to change the search criteria, click on “Edit Search Criteria”
a. Make any desired changes to your search criteria
b. Click “Search” (you need to do this for the search to be save-able)
c. Click “Update Search”
Once you create a personal ebrary account (by clicking Sign In at the top-right of the ebrary screen), you will then have your own personal ebrary bookshelf as well.
You can use your bookshelf to:
- Save links to particular ebrary books,
- Make (and save) notes in ebrary books,
- Make (and save) highlights in ebrary books,
- Create folders to organize your books
(actually just the links to those books on ebrary)
- Share or email folders containing links to ebrary books
Overview of steps:
- Use the URL that points to the book
- Add the page number part manually at the end of the URL in the format: &page=xx
- To point to a particular chapter, use the first page number of the chapter
- Take care to use the “consecutive” page number used for ebook access versus the page number on the printed page
Here are the steps in more detail:
- When viewing a book in QuickView, the URL at the top is a bookmark to the document you are in, but that URL does not specify the page you’re on
- To specify a particular page within that document, modify the URL to include the page number:
- Click at the end of the URL and add the following text: &page=xx (where xx is the page you are on)
- Press the enter key
- The screen will refresh, but it should leave you on the same page
- Copy that full URL at the top for a persistent URL to the page
- Two ways to determine the ebook page number of a particular page:
- In QuickView, at the top right, the number in the box is the printed page number; the first number in parentheses is the ebook page number – that’s the one to use
- Or, start the process of printing the page you’re on and it will tell you the ebook page number
- Test by pasting the modified URL in your browser, and making sure it takes you to the page you want
Searching between fields is an implied AND.
Within a field, you can use OR, NOT, and AND.
For example you can do:
Title… is… Italy OR Rome (returns all titles that have either Italy or Rome in them)
Title… is… Italy NOT Rome (returns all titles that have Italy in them, but not Rome)
Title… is… Italy AND Rome (returns all titles that have both Italy and Rome in them)
You can identify whether an ebrary document is single user or multi user by opening it in QuickView. If the “Release this title” button appears, it is a single-user-only document.
If multi user, that button doesn’t appear.
When you’re done viewing a single-user document, click the “Release this title” button so other users can access it right away.
If you have the document open, it is considered “in use” until it has experienced 15 minutes of inactivity. Inactivity means no page turns, prints, copies, etc. After 15 minutes of inactivity, access to the book will be taken away from you if someone else tries to open it, or if someone else is already in the queue for it.
Here is an overview of the queuing system for single-user documents:
ebrary has one site that requires a deposit to view content: our “Discover” site, also known as “shop”. Most likely, you accidentally got bumped to this site.
This site is intended for people who want to use ebrary, but who aren’t associated with a school or company that provides ebrary. Our “shop” site offers only a subset of the titles in our typical collections.
If you had meant to instead be on your school or company ebrary site, please double-check the URL and re-enter it.
Somehow you’ve gotten to one of ebrary’s preview sites, perhaps one of these:
http://site.ebrary.com/lib/alltitles
http://site.ebrary.com/lib/librarytitles
Anyone can access these PREVIEW-ONLY sites, and they show the full range of titles offered by ebrary. However, you can only see a page of two of the actual content of books on these sites.
If you had meant to instead be on your school or company ebrary site, please double-check the URL and re-enter it. Sometimes if you try to use a link to a book your ebrary site doesn’t have, you’ll be bumped to a preview site.
Unfortunately, physical add-ons included with the print version of a book (media, disks, cd-roms, DVDs) are not available with eBook versions and so are not available on ebrary.
ebrary books can be read online on nearly any device that runs a browser – this includes smart phones, tablets, etc.
ebrary also offers a mobile app for the iPhone, iPad, and other iOS devices. See http://support.ebrary.com/category/english/mobileapp
Almost all ebrary links are persistent/standalone/durable. This means that a copied link, i.e.:
http://site.ebrary.com/lib/librarytitles/docDetail.action?docID=10403872
will always link to the same title.
The one exception is URLs that are generated by the “All Subjects” (otherwise known as “browse”) feature.
http://site.ebrary.com/lib/librarytitles/browse.action
The links for the subjects under the “browse” tree are dynamically generated. The subject tree is re-generated daily to reflect added or changed content. Therefore, the links are not designed to be used for permanent reference. If you wish to create a persistent subject link, use the advanced search feature, where you can narrow your search by using Dewey or LC numbers.
ebrary URL’s attempt to redirect the user to the ebrary site that their browser cookie info suggests they should be using.
Depending on what’s stored in your ebrary browser cookie, you may sometimes see a message asking you to select your institution. You will only need to do this once. To check what’s stored in your ebrary browser cookie, you can visit http://site.ebrary.com/validate and check the part that reads “recent_channels”. If you are experiencing an issue with the ebrary Universal URL system, you can try clearing your browser cookies.
The use case of this feature is illustrated in the following example
ebrary URLs are in the format of http://site.ebrary.com/lib/XXXXXX
where XXXXXX is the institution.
For users who only visit one ebrary site, behavior is unaffected. All users from UNIVERSITY A when accessing will be passed through automatically and a cookie will record them as having access to UNIVERSITY A. Here is where the feature comes into play. ebrary URLs are in catalogs all over the internet and our links are indexed in numerous places.
For example, lets say a student from UNIVERSITY A is browsing the web and comes across the following URL on UNIVERSITY B’s catalog.
http://site.ebrary.com/lib/universityb/docDetail.action?docID=1234567
While the user will not have access to UNIVERSITY B’s ebrary site, the system will check the ebrary sites that the user has had access to and then check to see if the document is available there. So if the student were to click on the above link, the new URL redirect system should recognize that the students has access to UNIVERSITY A’s ebrary site and that the document is available there and automatically redirect correctly. Before, the student would have simply gotten an unauthorized access message from the UNIVERSITY B ebrary site.
If your question/issue is not resolved by one of our knowledgebase articles, you can contact ebrary technical support via email.
In order to best assist you, if helps if you include the following diagnostic information.
If the issue is related to general issues. Please:
- Go to your usual ebrary site
- Click on the “Technical Support” link at the bottom of the ebrary screen to submit a Request Form.
- If you cannot access your ebrary site, simply email us at support@ebrary.com
If the issue is related to the Java reader. Please:
- Visit: http://www.ebrary.com/kb/users/java_diag.jsp
- Send these results to us in an email. Our email address is support@ebrary.com
Exact steps depend on which browser version you’re using, but basically:
Windows computers:
- Internet Explorer: Tools > Internet Options > Privacy tab. Level of security Medium (default) or below; Medium-High and High will block cookies. Click on the “Advanced button” and make sure First-Party cookies are set to “Accept”.
- Firefox: Tools > Options:Privacy Section >Cookies Tab. Check box “Allow sites to set cookies”.
Macintosh computers:
- Safari: Safari > Preferences > Security. Make sure the check is not on “Disable Cookies”, either one of the other settings should be fine.
- Firefox: Firefox > Preferences > Privacy Tab. Check box next to “Accept cookies from sites”.
You can opt-out at any time. ebrary does NOT sell or share any of your personal information, including your email address, with anyone. When you opt-in, this is to receive email from ebrary only.
To Opt-Out:
- Sign In to your account.
- Click the Account or Bookshelf tab, then click the link that says “Update Your Information”.
- Uncheck the box next to “I would like to receive occasional updates from ebrary about new document collections and feature enhancements.”.
- Click the Update button to save the settings.
Remotely connecting to ebrary depends on what method of remote authentication is used by your Library. Many institutions will post instructions on their website
The error message means that the IP address you are connecting from is not authorized to access ebrary. Your institution librarians should be your first point of contact as they are most familiar with your library’s authentication procedures.
If you are accessing ebrary from an on-campus location that should be authorized, contact your librarian and request they update the list of on-campus IP addresses with ebrary.
If you are accessing ebrary from off-campus, then you need to use some sort of authorized remote access. Typically libraries have a remote access protocol in place, and it is often listed on the institution’s library website – there may even be links there to access ebrary from off campus once you’ve signed in through your institution’s portal.
If you only receive the error message when attempting to sign in to your personal ebrary account, please contact us here at support@ebrary.com.
Export the citation for an individual book to RefWorks or to EndNote and Citavi in either of the following ways:
- From the list view returned by a search, click on the “EndNote & Citavi” or “RefWorks” button below the metadata.
- From within QuickView, use the command in the InfoTools menu.
To export the citations for a set of books to RefWorks or to EndNote and Citavi:
- Put the books into a folder on your bookshelf
Note, a book can reside in multiple folders on your bookshelf, so putting a book in a folder called “For Endnote”, for example, does not remove it from the other folder(s) you might have that book in.
- Open the folder
- Click on the “EndNote & Citavi” or “RefWorks” button above the list of titles
