Note: These instructions do not apply to users connecting to ebrary using a custom login page/authentication system.
ebrary Support does not have direct access to your password for general security reasons, but you can have your password emailed to you by using our Send me my password feature on our Sign In page.
- To find the Sign In page, look for the link at the top right of your screen.
- Type your username in the designated field, and select the Send me my password hyperlink.
Your password will be emailed to the email address on file with your account within a few moments. If you do not receive the email after 30 minutes, please contact your institution librarian for assistance.
Once you create a personal ebrary account (by clicking Sign In at the top-right of the ebrary screen), you will then have your own personal ebrary bookshelf as well.
You can use your bookshelf to:
- Save links to particular ebrary books,
- Make (and save) notes in ebrary books,
- Make (and save) highlights in ebrary books,
- Create folders to organize your books
(actually just the links to those books on ebrary)
- Share or email folders containing links to ebrary books
To use the Facebook Sign-in feature, you first need to link your ebrary account to your Facebook account (a one-time setup):
- Go to your ebrary site using a browser
- Sign in to your ebrary account as usual
- Click “My Settings” link at top-right of ebrary screen
- Under “Link your account to Facebook“, click “Log In“
- On Facebook log-in screen, enter your Facebook credentials, click “Log In”
(Don’t have a Facebook account? Click “Sign up for Facebook” at lower left)
You can then sign in to ebrary using the “Sign in with Facebook” button and your Facebook credentials.
Question: My library now uses ebrary with Single-Sign-On (or Athens, Shibboleth, RPA). Before this change, I had a bookshelf on ebrary, but the books are gone now! Why?
ebrary Single-Sign-On (and the others listed above) allows users to sign in once to access ebrary; no need for creating a second ebrary account. When set up, Single-Sign-On creates a new ebrary account for you. ebrary can merge your old bookshelf account with your new bookshelf account so that you have all of your previous bookshelf items again. To do this, please click the “Technical Support” button at the bottom of your ebrary page and complete the support form. It is especially helpful if you include the following information:
- Your old ebrary username
- Your new ebrary username
- The institution whose ebrary site you use
Another user has typed in the wrong username (yours) and requested the password. Since our system will only email the password to the email address on the account, you have received the email. The user cannot obtain your password this way – so no reason to be concerned. We apologize any inconvenience or confusion.
There is no limit to how many books can be saved to your bookshelf, however, a bookshelf that has 100 books will take a few seconds longer to open than a bookshelf with 10 books.
Note: These instructions do not apply to users connecting to ebrary using a custom login page/authentication system.
To change your password:
- Sign in to your account
- Go to the My Settings option on the top right of your screen
- Select the SETTINGS tab (should default to this page)
- Complete the New password and Confirm new password fields with your desired password (minimum 5 characters)
- Select the Change Password button
You should receive the following response in blue type:
Your password has been changed.
Note: These instructions do not apply to users connecting to ebrary using a custom login page/authentication system.
- Select the Sign In hyperlink at the top right of your screen
- Enter your username and password in the designated fields
- Select the Sign In button
You can use the Send me my password hyperlink to retrieve your password if you know your username. If you do not remember your username, please contact Support, we will need to to know the email you used to registered the account.
Note: These instructions do not apply to users connecting to ebrary using a custom login page/authentication system.
- Select the Sign In hyperlink at the top right of your screen
- Select the Create an account hyperlink
- Complete the form on the screen, then select the Create New Account button
If your account creation is successful, you will receive a message that states your account has been successfully created. If the account was not created, you will be prompted for any missing/incorrect information.
Note: These instructions do not apply to users connecting to ebrary using a custom login page/authentication system.
To update your account’s email address:
- Sign in to your account
- Go to the My Settings option on the top right of your screen
- Select the MY PROFILE tab
- Update the Email address field
- Select the Update Profile button
You should receive the following response in blue type:
Your information has been updated.
This happens when the page is stuck in the cache, particularly with IE6.x, but there is a workaround.
First, go to the bookshelf account creation page and fill in your information. Click the Submit button at the bottom of the page.
If you get the “Page cannot be displayed” error or get returned to the bookshelf account creation page, perform these steps:
- Leave that page open and go up to the Tools menu and choose Internet Options.
- Look at the section on the first tab that says Temporary Internet Files click the Delete Files button. A dialog box will pop up; check the box next to Delete Offline Files. Then click OK. Click OK again to close your Internet Options window.
- Hold down the Shift key on your keyboard and click the Refresh button on your browser.
This should then bring up a page that confirms your account was created.