Unity Reader Installation Issues


Having trouble with the Unity Reader?  The solution we always recommended is to use QuickView instead!

Still feel strongly about using the Unity Reader?  Here are some tips:

  • Make sure you have the most recent version of Java, or at least version 1.6.
  • Cookies need to be enabled.

    Error Code 102 usually means the Java Reader was unable to connect to ebrary servers, here are some suggestions:

    • reader.ebrary.com must not be blocked on ports 80 and 443
      • This has been a common problem with sites that are using proxies
    • Make a firewall exception for the Java reader
    • Make sure you have write access to your home directory
      • The Java reader does not require admin rights for installation but it creates personalized files for users in their home directory
      • Occasionally, roaming profiles have resulted in issues with this

      Error Code 30 issues or expired/invalid session errors:

      • If you are using a proxy such as a Bluecoat or Squid Proxy, ensure that the proxy server does not cache/control any content from ebrary.

      If you are still having trouble, visit the following diagnostic sites and send the results to us.

      http://site.ebrary.com/validate
      http://www.ebrary.com/kb/users/java_diag.jsp