Where are my old bookshelf contents?
Question: My library now uses ebrary with Single-Sign-On (or Athens, Shibboleth, RPA). Before this change, I had a bookshelf on ebrary, but the books are gone now! Why?
ebrary Single-Sign-On (and the others listed above) allows users to sign in once to access ebrary; no need for creating a second ebrary account. When set up, Single-Sign-On creates a new ebrary account for you. ebrary can merge your old bookshelf account with your new bookshelf account so that you have all of your previous bookshelf items again. To do this, please click the “Technical Support” button at the bottom of your ebrary page and complete the support form. It is especially helpful if you include the following information:
- Your old ebrary username
- Your new ebrary username
- The institution whose ebrary site you use