Admin: Usage Reports – Why sudden usage changes?

The usage stats on ebrary changed somewhat with the introduction of the New Reader.  You may see significant changes in your usage reports in the month your ebrary site was switched to the New Reader.

There are two significant usage-stat implications with the New Reader:

  1. Users get delivered to a “Detail Page” instead of the first page (e.g., cover) of the book.
    1. Implications for usage stats:
      1. Viewing only the Detail Page does *not* count as a page view
      2. Viewing only the Detail Page does *not* count that book toward the Unique Documents tally.
    2. Implications for users:
      1. The “Detail Page” is very efficient for users.  Whereas before users had to scan through several pages to determine what the book was about, the Detail Page’s thorough information and table of contents often provides all the overview information they need.
    3. Bottom line: we’ve increased the efficiency for users, but this efficiency leads to fewer “interactions” with the book for us to count.  Often we see a drop in pages viewed once a site was switched to the New Reader.
  2. Printing and chapter/range-downloading are handled exactly the same way.
    1. Implications for usage stats:
      1. The “Chapter/Range Downloads” column is no longer used – you’ll just see zeros there once your site was upgraded to the New Reader.
      2. Chapter/range-downloads are tallied in the “Pages Printed” column
      3. Important:  whereas before just the instance of a chapter/range-download was counted, now that they are counted as prints, every page that is chapter/range-downloaded is counted.
        1. Before: if a user chapter/range-downloaded 50 pages, it counted as 1
        2. Now:  if a user chapter/range-downloads 50 pages, it is counted as 50
    2. Implications for users:
      1. The benefit to the user is that now when they print pages of a book, they get a PDF that they can print right away or save and print later.

Admins: Usage Reports

ebrary provides:

  • Category Summary Report – Usage broken out by Primary BISAC category and subcategory
  • Site Activity Report – Summary of usage
  • Title Report – Usage by title
  • PDA Report – For current or past PDA customers
    • PDA Trigger Report – PDA/STL trigger data
    • PDA Usage Report – Usage for PDA/STL-triggered titles
  • COUNTER Reports – industry-standard reports, but they don’t fit perfectly the kind of data we collect.

Non-COUNTER reports are available for January 1, 2009 and forward.  They are not available for older dates.

COUNTER reports are available for April 1, 2013 and forward.  They are not available for older dates.

You can now report on usage that occurred as recently as the previous day – usage data is updated every night between midnight and 6 am Pacific Time.

For usage reports that list titles, only titles that had usage in that time period are listed.

Usage is collected for users accessing the ebrary site directly as well as for users accessing the ebrary site via a search in an online catalog.  Usage also includes federated search access.

 

Description of fields in the Title Report and the Summary Reports

 

  • User Sessions (now calculated the same for both these reports):  the number of times a title is opened and the user performs at least one copy, print, view (page turn), or download.  Opening a book only as far as the Detail Page is not counted.
  • Copies:  the number of times the InfoTools copy command is used
  • Prints:  the number of pages printed
  • Views: the number of page turns.  Opening a book only as far as the Detail Page is not counted.
  • Unique Documents (in the summary reports): the number of titles that were accessed.  If you run the Title Report for the same time period, the number of titles listed will be the same as the Unique Documents count.
  • Online Turnaways:  the number of times a users tries to access a single-user book that is already in use.  Only one turnaway is counted per book, per user session.
  • Chapter/Range Downloads: the  number of PDF downloads (not the number of pages downloaded)
    • Important! Once sites switch to the new reader, which most sites will have done by the end of 2014, chapter/range downloads are no longer counted separately; they are instead counted as prints.
    • Note, downloads were not available prior to November 2011
  • Full Title Downloads: number of full-document downloads through ADE
    • Note, downloads were not available prior to November 2011
  • Total Pages (in Title Report): the number of pages in the book – it is not usage related.
  • Publish Date (in Title Report): the date of the particular publication ebrary has, which can be significantly later than the date the book was originally published.

 

KNOWN ISSUES:

  • When viewing reports, the “HTML” option (which displays the report results in the browser) supports only 50,000 rows to be represented.
    • If your report is over 50,000 rows, it will be blank  when viewed in HTML.
    • In this case, choose either XML or Excel to view the report.

Admins: Tips for ebrary’s Proprietary Reports: Category, Site Activity, Title, and PDA

ebrary’s proprietary reports were upgraded in April and May 2014.  These include:
  • Category Summary Report – Usage broken out by primary BISAC category
  • Site Activity Report – Summary of usage
    • Shows the user activities (views, copies, online turnaways, etc.) aggregated at the monthly level
    • Usage by IP address is no longer an option
    • For consortia:
      • Activities of consortium children will be shown
      • Option to show just the summary data for the entire consortium
  • Title Report – Usage by title
    • For consortia:  Activities of consortium children will be shown
  • PDA Report – Only appears for current or past PDA customers
    • PDA Trigger Report – PDA/STL trigger data
    • PDA Usage Report – Usage for PDA/STL-triggered titles
Tips:
  • Non-COUNTER reports are available for January 1, 2009 and forward.  They are not available for older dates.
  • If accessing reports via the Partners Site (i.e. not via the Admin tab)
    • Navigation links to other tools on the site are not available in the Reports section.
    • To return to the home page, either use the back button or re-sign in.
  • “no usage” is evaluated slightly differently in the Title Report vs the release-4-COUNTER BR2 and the old-COUNTER BR5:
    • Titles will not show up on the Title Report unless they had a view (page turn), copy, print, or download.
    • However, a title will show up on the BR2 and a user session will be counted on the old BR5 even if it was opened and closed without a page turn, copy, print, or download.

Admins: COUNTER Reports are Release 4

COUNTER Reports are Release 4 compliant for data collected since April 2013. Usage data collected prior to April 2013 was in some cases not collected with Release 4 resolution/granularity.

ebrary offers the following Release 4 COUNTER reports:

  • Book Report 2:  Number of “Successful Section Requests“; by Month and Title
    • Successful Section Requests” = the SUM of the number of:
      • Pages viewed (note Counter 2 reports tally a page view only once 10 seconds have elapsed between page turns)
      • Copies made
      • Pages printed
      • Instances of PDF downloads
      • Instances of full-document downloads
    • If a title was opened, it shows up on Book Report 2.  However, it only tallies up the counts above.
      • So if the title was opened, and then closed without any views, copies, prints, etc., then the title will show up on the report, but there will not be a tally count.
    • Book Report 2 and ebrary’s Title Report handle “no usage” slightly differently:
      • Titles will not show up on ebrary’s Title Report unless they had a view, copy, print, or download (that is, titles that were opened and then closed without doing anything do not show up on ebrary’s Title Report)
  • Book Report 3:  Turnaways; by Month and Title
    • Applies only to titles that are single-user (including multiple single-user-only copies of the same title, including 3USER licenses).
    • When user whose access would exceed the limit set in the license, that user is “turned away”, or denied immediate access to the title.
    • Note, we only count one turnaway per book, per user session
      • This is to avoid counting an impatient user’s multi-clicks.
  • Book Report 5:  Total Searches WITHIN a title; by Title
    • The number of times a search for text WITHIN an ebrary book was performed.
    • That is, the number of times the magnifying glass icon or the “Search Document” button was used for searching WITHIN the document.
    • Note, the old and new counter 5 reports are completely different – they count completely different things:
      • OLD Counter 5 tallies number of times the book was OPENED.
      • NEW Counter 5 tallies number of SEARCHES for text strings WITHIN the book once it was open.
  • Platform Report 1:  Total Searches (for books on the ebrary platform) and Result Clicks; by Month and Platform  (This report would also include Record Views, but these are not applicable to ebrary)
    • Regular Searches” = the number of times a search for books was done on the ebrary platform
      • Note, this replaces the old Counter Report 6 ‘number of searches’
    • Result click” = the number of books that were opened from a search on the ebrary platform.
      • Important!  Result clicks are not being counted in the new reader.
      • A book is counted as being opened only when the old QuickView reader is used AND only if at least one page is turned.
      • These numbers will be very different from other reports’ “user sessions” for a book because this report only counts:
        • The opening of the book when it was the result of a search on the ebrary platform
        • And only if it was opened by clicking on its title or cover on a site does not have the new reader – not if it was opened in the old “Java-based Reader” or the new reader
        • Only if at least one page was turned or it was used in some other way
      • “Result Click” data is only available for Feb 2013 and onward.

Regarding our Old Counter reports:

  • Old COUNTER reports did NOT count downloads (either page-range downloads or full-document downloads), but the new COUNTER reports do.
  • Book Report 2Old vs New reports
    • New COUNTER Book Report 2 tallies a page view only once a page has been viewed for more than 10 seconds, the old BR2 tallied every page turn
    • Therefore, the new BR2 will typically show lower “Successful Section Requests” than the old BR2
    • However, this can sometimes be offset by the fact that the new COUNTER reports include download data, but the old reports don’t

Admins: Schedule of report data collection

The data for PDA Usage Reports:

  • Updated weekly every Wednesday in the very early morning.

The data for all other usage reports

  • You can now report on usage that occurred as recently as the previous day – usage data is updated every night between midnight and 6 am Pacific Time.
  • This applies to all of ebrary’s non-PDA usage reports:
    • Category Summary Report
    • Site Activity Report
    • Title Report
    • New COUNTER Release 4 Reports
    • Old COUNTER Reports

Non-COUNTER reports are available for January 1, 2009 and forward.  They are not available for older dates.

COUNTER reports are available for April 1, 2013 and forward.  They are not available for older dates.