If you receive the error message “Document Unavailable”

This error message means that the system cannot find the document to show it to you. This happens for one of the following reasons:

  • There are errors in the document that need to be addressed
  • The publisher requested that we remove the title from our database
  • A new edition of the document has been released and the new edition has a different document identification number.

If you would like to know specifically which of the above applies to the specific document you are receiving this error message with, then let us know and we can find out for you.

To check your cookie settings

Exact steps depend on which browser version you’re using, but basically:

Windows computers:

  • Internet Explorer: Tools > Internet Options > Privacy tab.  Level of security Medium (default) or below; Medium-High and High will block cookies. Click on the “Advanced button” and make sure First-Party cookies are set to “Accept”.
  • Firefox: Tools > Options:Privacy Section >Cookies Tab. Check box “Allow sites to set cookies”.

Macintosh computers:

  • Safari: Safari > Preferences > Security. Make sure the check is not on “Disable Cookies”, either one of the other settings should be fine.
  • Firefox: Firefox > Preferences > Privacy Tab. Check box next to “Accept cookies from sites”.

To connect to ebrary from off-site/off-campus

Remotely connecting to ebrary depends on what method of remote authentication is used by your Library. Many institutions will post instructions on their website – look on your library website to see if there are off-campus links to ebrary. Otherwise, contact your librarian.

If you encounter an “Unauthorized Access” error message, there may be other ways to access your ebrary site

The “Unauthorized Access” message means that the IP address you are connecting from is not authorized to access ebrary.  Your institution librarians should be your first point of contact as they are most familiar with your library’s authentication procedures.

If you are accessing ebrary from an on-campus location that should be authorized, contact your librarian and request they update the list of on-campus IP addresses with ebrary.

If you are accessing ebrary from off-campus, then you need to use some sort of authorized remote access.  Typically libraries have a remote access protocol in place, and it is often listed on the institution’s library website – there may even be links there to access ebrary from off campus once you’ve signed in through your institution’s portal.

If you only receive the error message when attempting to sign in to your personal ebrary account, please contact us here at support@ebrary.com – we may be able to fix the problem with a simple “disable SSL” setting.

Bookshelf limits

There is no limit to the total number of books (i.e., links to books) you can save to your bookshelf.

However, only about 250 books can be at any one level.  If you have more than that at a single level, you may start to lose information from the last titles in the list.

The solution is to nest the books in your bookshelf into folders.  You could, for example, create subject folders or alphabet folders (e.g., folder “A-C” for all titles that begin with one of those letters).

In summary, it is important to put your books into folders so you’ve never got more than about 200 at any single level.