Full download: troubleshooting Adobe Digital Editions errors

If full downloading with Adobe Digital Editions leads to errors such as “Error getting license – Server communication problem”, the following troubleshooting steps might resolve the problem:

Deauthorize Adobe Digital Editions

  1. Go to the library view in Adobe Digital Editions
  2. Type control-shift-d

Un-install Adobe Digital Editions
Download and re-install Adobe Digital Editions

  • Perhaps try Internet Explorer, not Firefox

Reauthorize Adobe Digital Editions

  1. Go to the library view in Adobe Digital Editions
  2. Under the Help menu, select the authorization entry

 

Then before trying to full-download the same book again:

  • Go to your computer’s “My Digital Editions” folder
  • Delete the .acsm file for the previously downloaded book (or delete all the .acsm files to clear out all the previously downloaded books)
  • Empty the trash to really delete it
  • Clear the browser cache and cookies for the browser you are opening ebrary and Adobe Digital Editions in, or open them in a fresh (different) browser.

 

On a PC?  Try using Bluefire instead of Adobe Digital Editions.

  • Bluefire can be downloaded free from the web.

 

Important note!  Notes made in downloaded files are not retained after the download expires or is returned.

  • Adobe Digital Editions and Bluefire treat each download of the same book as a brand-new download, completely separate from any previous downloads of that book.

Download book for offline reading on iOS or Android MOBILE DEVICE

For offline reading of the full book on mobile devices such as iPhonesiPads, and Android phones or tablets, we support the independent, highly-rated Bluefire Reader.

Use a browser on your mobile device to access your ebrary site and download a book to your device:

I. On your device, use a browser to connect to your ebrary site

– Use the same URL as when accessing ebrary from a computer

– For authorized access to your ebrary site, you will need to either:

– Use an authenticated campus Wi-Fi

– Or, if your site uses Single Sign On (SSO), sign in as usual

– Or, if your site uses proxied links, use a proxied link

Optionally, navigate to your library website, look for ebrary (perhaps under “Databases”), click the link to ebrary

Note, on iOS devices, use Safari (Chrome does not work well)

II. Sign in to your personal ebrary account (if not auto-signed-in)

– Or, if you haven’t yet created one, see >more info

III. Search in ebrary for the document you want to download

IV. Click the “Download” button

1. You will be asked what kind of device you are using

Select the appropriate mobile type

If you select “my own computer“:

– You will be shown a link to create an Adobe ID in case you want to use the downloaded book on multiple devices.

– In the final step, the downloaded file will be opened in Bluefire – you won’t be asked whether you want to just save the .acsm file instead.

If you select “public computer“:

– You won’t be shown the link to create an Abode ID

– In the final step, you will be asked whether you want to open the “.acsm” file in Bluefireor save it.
If you save the “.acsm” file without opening it, you can copy/send it to a different device/computer and open it there.

2. You will be prompted to download Bluefire

3. One final click to download the book

 

For non-Android, non-iOS devices (e.g., Windows phone or Surface tablet), select “Laptop/Desktop” as your device, then use an Adobe-DRM-compatible reader app available on that platform (e.g. DL Reader).

If a book cannot be downloaded, it might be that:

  • Book is provided as a loan – loaned books cannot be full downloaded
  • Publisher doesn’t allow full downloads, check:  >more info
  • It’s a limited-user book and no more downloads allowed for the book
  • User has the max 10 books downloaded.  Return books:  >more info

 

Important note!  Notes made in downloaded files are not retained after the download expires or is returned.

  • Adobe Digital Editions and Bluefire treat each download of the same book as a brand-new download, completely separate from any previous downloads of that book.

 

Developer Notes:

The first time you download a book on a given device, the system will guide you through three simple steps. At each of the 3 steps the guided flow reminds you what you have done and what the remaining steps are.

For subsequent uses from the same device, only one step is needed.


 

Full Download: Troubleshooting Bluefire issues

If full downloading with Bluefire leads to errors such as waiting on “Verifying Loan”, the following troubleshooting steps might resolve the problem:

– Deauthorize your Adobe ID in Bluefire

  1. Go to the Bluefire app on your device
  2. Click the “Infoicon at the bottom right
  3. Under “Adobe eBooks are Enabled”, click the “Deauthorize” button

– Authorize your Adobe ID in Bluefire

  1. Go to the Bluefire app on your device
  2. Click the “Infoicon at the bottom right
  3. Under “Enable Adobe eBooks”, click the “Authorize” button
  4. Enter your Adobe ID and password, then click “Authorize”

 

Known problem re-downloading a book using Bluefire:

  • Once a previously downloaded book has been returned or has expired, you should be able to re-download it.
  • However, Bluefire currently gives the following error:
    • “This loaned item has already been returned.  It can no longer be accessed.”
  • Solution on Android and iPads, but may not work on iPhones:
    • Go to Bluefire’s tmp folder (e.g., Phone\Bluefire\tmp)
    • Delete the .acsm file(s) for the book
    • Then try re-downloading the book
  • Note, re-downloading is not a problem with Adobe Digital Editions (i.e., on a computer)

 

Important note!  Notes made in downloaded files are not retained after the download expires or is returned.

  • Adobe Digital Editions and Bluefire treat each download of the same book as a brand-new download, completely separate from any previous downloads of that book.

 

To create a link to a book, or to a particular page in a book

From Detail Page, click   “Share Link” to create a persistent link to the book.

Or when viewing a page within the book, click  “Share Link” to create a persistent page-specific link to that page of the book.

 

Note that if you are using a proxied link, the URL generated will also be a proxied link.  See below:

 

Searching within a book

To search for text within a book:
  • Open the book, and click “Read Online
  • In the “Search within book” box in the side panel:
  • Enter search terms, and press return or click the arrow
  • Search results display in the  “Search” tab on side panel:
 

  • Chapter links are live:  to drill down, click triangle by chapter heading to see every page within the chapter that includes the search term(s)

Did you mean…” feature to assist with misspellings of search term(s)

  • If ebrary detects a misspelled search term, suggestions of similarly spelled words are offered – as well as the number of occurrences for each

Tips for entering search terms:

  • If you enter separate words, search is for occurrences of individual words
  • Each exact, whole word is searched for:  “dogs” will not find “dog”, and “cat” will not find “cats”
  • Use quotes around a string of words to find that exact string
    (e.g., “Fortune 500 companies”)