Unity Reader Installation Issues


Having trouble with the Unity Reader (that is, when you try to open an ebrary book by clicking on the “ebrary reader” button)?  We recommend using QuickView instead (that is, click on a book’s cover or title to open it).

If you feel strongly about using the Unity Reader, here are some tips if you experience problems:

  • Make sure you have the most recent version of Java, at least version 1.6
  • Cookies need to be enabled

Error Code 102 usually means the Unity Reader was unable to connect to ebrary servers, here are some suggestions:

  • reader.ebrary.com must not be blocked on ports 80 and 443
    • This has been a common problem with sites that are using proxies
  • Make a firewall exception for the Unity Reader
  • Make sure you have write access to your home directory
    • The Unity Reader does not require admin rights for installation but it creates personalized files for users in their home directory
    • Occasionally, roaming profiles have resulted in issues with this

Error Code 30 issues or expired/invalid session errors:

  • If you are using a proxy such as a Bluecoat or Squid Proxy, ensure the proxy server does not cache-control any content from ebrary.

If you are still having trouble, visit the following diagnostic sites and send the results to us.

http://site.ebrary.com/validate
http://www.ebrary.com/kb/users/java_diag.jsp

English,Troubleshooting,Viewing

Problems running ebrary on Internet Explorer


Internet Explorer (IE) is a browser that typically works well with ebrary.  However, plug-ins and extensions added to IE can cause problems.

Troubleshooting tips:

1. Try using a different browser

  • Firefox works particularly well with ebrary
  • If you don’t have Firefox already you can download it free at www.mozilla.com
  • It’s fine to run two different browsers at the same time – you could use Firefox for ebrary and IE for other things

2. If you want to continue using IE for ebrary, try disabling IE extensions

  • This solution has a pretty high success rate
  • Briefly, here’s how to disable IE extensions:

Go to… Start > Run > type ‘Control Inetcpl.cpl’ > Click the Advanced tab
Under Browsing, uncheck ‘Enable third-party browser extensions  (requires restart)’
Restart IE

3. Alternatively you can try doing a complete reset of IE

4) “Compatibility Mode” could be the problem

English,Troubleshooting

Problems using Internet Explorer with “Compatibility View” enabled


Internet Explorer has a Compatibility View, a feature that affects how some websites are displayed. If Compatibility View is enabled for ebrary.com, it may cause some features to display incorrectly. So, we suggest that you remove ebrary.com from your list of sites that have Compatibility View enabled to ensure that ebrary displays correctly. To do this, follow the steps below:

For IE 8:

  1. Open the Tools menu at the top of your browser1 and select Compatibility View Settings.
  2. Select ‘ebrary.com’ under ‘Websites you’ve added to Compatibility View’.
  3. Click Remove.When you close the Settings window, the page you’re on will refresh and display in normal IE8 mode.

For IE 9:

  1. Right-click on the gear icon  in the upper right hand corner.
  2. Select Command bar.
  3. Open the Tools menu near the top of your browser and select Compatibility View Settings.
  4. Select ‘ebrary.com’ under ‘Websites you’ve added to Compatibility View’.
  5. Click Remove.
English,Troubleshooting

To clear your browser’s cache


For info about your browser, paste this URL into your browser:

http://www.thismachine.info

To clear your browser’s cache (which is always a good idea if you’re experiencing unexpected behavior):

- For Internet Explorer:

1. Under the “Tools” menu

2. Select “Internet Options”

3. Under the “Browsing history” heading

4. Click the “Delete…” button

5. In the menu that pops up, select the check-boxes for at least first six items

6. Click the “Delete” button

7. Then click the “OK” button

8. Close all your browser windows and reopen

Or see: http://support.microsoft.com/kb/260897

- For Mozilla Firefox:

1. Under the “Tools” menu

2. Select “Clear Recent History…”

3. In the menu that pops up, select the check-boxes of all six items

4. Click the “Clear Now” button

5. Close all your browser windows and reopen

Or see: http://support.mozilla.org/en-US/kb/clear-cache-delete-temporary-files-fix-issues

- For Google Chrome:

1. Under the wrench-looking menu

2. Select “Tools” then “Clear browsing data…”

3. In the menu that pops up, select the check-boxes of all six items

4. In the “Clear data from this period” leave it as “Everything”

5. Click the “Clear browsing data” button

6. Close all your browser windows and reopen

Or see: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95582

English,Troubleshooting

To check your cookie settings


Exact steps depend on which browser version you’re using, but basically:

Windows computers:

  • Internet Explorer: Tools > Internet Options > Privacy tab.  Level of security Medium (default) or below; Medium-High and High will block cookies. Click on the “Advanced button” and make sure First-Party cookies are set to “Accept”.
  • Firefox: Tools > Options:Privacy Section >Cookies Tab. Check box “Allow sites to set cookies”.

Macintosh computers:

  • Safari: Safari > Preferences > Security. Make sure the check is not on “Disable Cookies”, either one of the other settings should be fine.
  • Firefox: Firefox > Preferences > Privacy Tab. Check box next to “Accept cookies from sites”.
English,Troubleshooting