To check your cookie settings

Exact steps depend on which browser version you’re using, but basically:

Windows computers:

  • Internet Explorer: Tools > Internet Options > Privacy tab.  Level of security Medium (default) or below; Medium-High and High will block cookies. Click on the “Advanced button” and make sure First-Party cookies are set to “Accept”.
  • Firefox: Tools > Options:Privacy Section >Cookies Tab. Check box “Allow sites to set cookies”.

Macintosh computers:

  • Safari: Safari > Preferences > Security. Make sure the check is not on “Disable Cookies”, either one of the other settings should be fine.
  • Firefox: Firefox > Preferences > Privacy Tab. Check box next to “Accept cookies from sites”.