Problems running ebrary on Internet Explorer

Internet Explorer (IE) is a browser that typically works well with ebrary.  However, plug-ins and extensions added to IE can cause problems.

Troubleshooting tips:

1. Try using a different browser

  • Firefox works particularly well with ebrary
  • If you don’t have Firefox already you can download it free at www.mozilla.com
  • It’s fine to run two different browsers at the same time – you could use Firefox for ebrary and IE for other things

2. If you want to continue using IE for ebrary, try disabling IE extensions

  • This solution has a pretty high success rate
  • Briefly, here’s how to disable IE extensions:

Go to… Start > Run > type ‘Control Inetcpl.cpl’ > Click the Advanced tab
Under Browsing, uncheck ‘Enable third-party browser extensions  (requires restart)’
Restart IE

3. Alternatively you can try doing a complete reset of IE

4) “Compatibility Mode” could be the problem