Admins: Extended Access – Preventing Turnaway

Extended Access helps prevent users being turned away from an ebrary book in cases where the book was purchased with a limited-user license and is in use by another user.

If all copies of a book purchased as 1-user or 3-user license are already in use when another user tries to access it, ebrary can make that book available to the user by either:

  1. Creating a short-term loan for an additional copy of the book
  2. Upgrading to a multi-user license of that book (if available)
  3. Purchasing an additional 1-user copy of the book

An admin configures the “Extended Access” rules to specify the automated action that should occur.

Extended Access does NOT apply in the following cases (that is, patrons will continue to experience turnaways even if Extended Access Turnaway Prevention is active on the ebrary site):

  • Titles currently provided as an STL (Short-term loan)
  • Titles provided by a consortium

To configure Extended Access for your ebrary site:

Go to your ebrary site, sign in with your admin-enabled username, click the Admin tab, then the TURNAWAYS tab. The screen shot of the 3 configuration options:

  • The “Maximum list price” refers to the 1-user price.
  • For “Maximum list pricedon’t enter a dollar sign – it causes an error.
  • If a Fund Code is entered, it will be applied to all extended access loans, upgrades, and purchases.  Best-practice recommendation: create a Fund Code called “Turnaway” so that you can easily identify these loans and purchases.
  • Maximum number of Loans” puts a cap on how many consecutive loans will be made before moving on to the purchase options.  Please note, there can only be one loan active on a title at a time.  So once a title is loaned and in use, and another user tries to access it, they will be turned away – that is, a second loan will NOT be initiated on a title that is already being loaned.
  • Maximum number of SUPO copies” puts a cap on total number of 1-user copies for a given document.  If your ebrary site reaches that number of 1-user copies, no additional copies will be triggered as part of turnaway prevention.

To disable Extended Access at any time, un-check the box “Enable turnaway prevention”